Privacy Policy

Home Cleaners of Baltimore / HCOB Network (“HCOB,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect your information when you use hcobnetwork.com, hcobcleaners.com, or interact with us by phone, form, or text message.

Information We Collect

• Name, phone number, email, and service address when you submit a form, request a quote, or sign up as a client, contractor, or VA.
• Job details you provide (service type, property details, project notes).
• Communication history (calls, texts, emails) related to your service or application.

How We Use Your Information

We use your information to:

• Provide quotes, schedule jobs, and dispatch service providers.
• Communicate with you about bookings, job status, invoices, and follow-ups.
• Send text message updates if you’ve opted in via a form on our website.
• Improve our services and internal operations.

Text Messaging (SMS) Privacy

If you provide your mobile number through a form on our website and opt in to text messaging:

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Information sharing with subcontractors in support services, such as customer service and job dispatch, is permitted solely to complete your requested service.
• Message frequency varies based on your activity with us (e.g., booking updates, quote follow-ups).
• Message and data rates may apply.
• You may opt out at any time by replying STOP, or get help by replying HELP.

Information Sharing

We do not sell your personal information. We may share necessary job details (e.g., name, address, job scope) with the vetted contractor or team assigned to your job, solely to complete the service.

Data Security

We take reasonable steps to protect your information from unauthorized access, but no method of transmission or storage is 100% secure.

Your Choices

You may request to update or delete your information, or opt out of text/email communications at any time, by contacting us at:

• Phone: 410-803-6204 (HCOB Cleaners) / 410-701-0570 (HCOB Network)
• Website: hcobcleaners.com / hcobnetwork.com

Changes to This Policy

We may update this policy from time to time. The “Effective Date” above reflects the most recent revision.